Terms and Condition

Issue of Oct 7th 2024


Welcome to the Enjoy City Tours website. These terms and conditions outline the rules and regulations for the use of our services, including chauffeur services, private transfers, and related offerings. By accessing or using our services, you agree to be bound by these terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

  • "Company" refers to Enjoy City Tours.
  • "Customer" refers to the person or persons using the services provided by the company.
  • "Service" refers to private transfer, chauffeur services, and other related services provided by the company.
  • "Vehicle" refers to any vehicle used to carry out the services offered by the company.


2. Booking and Payment Terms

  • Booking Confirmation: Bookings can be made online, by phone, or through our authorized partners. A booking is confirmed when you receive a confirmation email or message from Enjoy City Tours.
  • Payment: All bookings must be paid in full before the commencement of the service unless otherwise agreed. We accept payments via credit card, debit card, bank transfer, or other available payment options displayed on our website. Additional charges may apply for certain payment methods.


3. Cancellations and Refunds

  • Cancellations made more than 24 hours before the scheduled service are eligible for a full refund.
  • Cancellations made within 24 hours of the service will be subject to a 50% charge.
  • No refunds will be issued for cancellations made less than 12 hours before the service or for no-shows.
  • Modifications: If you need to modify your booking, please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.


4. Service and Responsibilities

  • Driver Conduct: All drivers employed by Enjoy City Tours are licensed professionals and are responsible for ensuring a safe and comfortable journey. Our drivers will follow all traffic laws and regulations.
  • Customer Behavior: Customers must behave responsibly during the service. Any damage to the vehicle or inappropriate behavior will result in termination of the service without refund, and the customer will be held liable for any costs incurred.
  • Luggage: The company allows standard-sized luggage per passenger; however, it is the customer's responsibility to notify us in advance if additional or oversized luggage is required.  Enjoy City Tours is not responsible for any loss or damage to personal belongings.
  • Delays and Waiting Time: If your flight, train, or other scheduled travel is delayed, the driver will wait up to 60 minutes at no extra charge. After 60 minutes, additional waiting time charges will apply as per our pricing structure.
  • Vehicle Substitution: In the event of unforeseen circumstances, the company reserves the right to substitute the reserved vehicle with a similar or upgraded model without prior notice.


5. Limitations and Liability

  • Force Majeure: The company is not liable for delays, cancellations, or damages arising from circumstances beyond our control, including but not limited to natural disasters, extreme weather, strikes, and road closures.
  • Insurance: All vehicles used by Enjoy City Tours are fully insured as required by law. However, the companys liability is limited to the amount covered by our insurance policies
  • Losses: Enjoy City Tours will not be held liable for any direct, indirect, incidental, or consequential damages that may arise during the provision of services, including but not limited to personal injury, loss of personal items, or travel disruptions.


6. Customer Obligations

  • Customers must provide accurate information during the booking process, including but not limited to pickup and drop-off locations, passenger numbers, and contact details.
  • Customers are required to be at the designated pickup location at the agreed time. Failure to do so may result in cancellation or additional waiting charges.


7. Privacy

Enjoy City Tours is committed to protecting your personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your personal information as outlined in the Privacy Policy.


8. Changes to Terms

Enjoy City Tours reserves the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of the customer to review the Terms & Conditions periodically.


9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Italy. Any disputes arising out of or related to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Italy.


10. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Enjoy City Tours - Via Carlo Emanuele I, 37, 00185 Rome, Metropolitan City of Rome, Italy

Tel: +39 3246822222

Email: [email protected]






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