Enjoycitytours - Terms and Conditions

1. Acceptance of Terms:

 

By accessing and using the Enjoycitytours website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using the service.

2. Services Offered:

 

Enjoycitytours provides transport support services in Rome, Italy. Our services include pick-up and drop-off services from airports to your destinations.

3. Booking and Reservations:

 

Users can make reservations through the Enjoycitytours website or designated platforms.

Confirmation of reservations is subject to availability.

Users must provide accurate and up-to-date information during the booking process.

4. Pricing and Payment:

 

Prices for Enjoycitytours services are clearly stated on the website.

Users are responsible for the full payment of services at the time of booking.

All prices are inclusive of applicable taxes and fees.

 

5. Changes, Cancellation and Cancellation fees:

a. If the client would like to make changes to a transfer that has already been confirmed by the Transfer Service Provider, this can only be done via the booking engine, if it is processed outside the cancellation fee period. Any changes done within the cancellation fee period must be done directly between the client and Transfer Service Provider. In the event that the Transfer Service Provider cannot accept the changes, a cancellation fee will be charged. Transfers that have already been charged and paid for by credit card cannot be amended. They must be fully cancelled and then rebooked.

 

b. In case of cancellation until 24 hours before the transfer pick-up time the cancellation is charge-free. At a later time 100% cancellation fees apply.

 

6. Responsibilities and Liabilities:

 

a.          Enjoycitytours is not liable for any delays, cancellations, or changes due to circumstances beyond our control, such as traffic, weather conditions, or force majeure events. Users are responsible for their personal belongings during the service, and Enjoycitytours is not liable for any loss or damage.

b.          No-show of the Transfer Service Provider at the meeting point. Pick-up from airports, railway stations and other addresses. If the Transfer Service Provider does not show up at the predetermined airport meeting point 60 minutes after the official landing time (according to airport arrivals) or 30 minutes at the railway station and other pickup places. Meeting Point after train arrival or other pick-up addresses, and can also not be reached by telephone, the client can provide a taxi or public transfer as substitute transport. The extra costs involved will be refunded to the client on behalf of the Transfer Service Provider by Enjoy City Tours after receiving the transfer receipt from the client.

 

7. Conduct and Safety:

 

Users are expected to behave in a respectful manner towards the driver and other passengers.

Enjoycitytours reserves the right to refuse service to individuals displaying disruptive or inappropriate behavior.

8. Changes to Reservations:

 

Changes to reservations, such as pick-up times or locations, must be communicated in advance and are subject to availability.

 

9. Intellectual Property:

 

All content on the Enjoycitytours website, including text, graphics, logos, and images, is the property of Enjoycitytours and is protected by intellectual property laws.

11. Governing Law:

 

These terms and conditions are governed by the laws of Italy.

12. Changes to Terms:

 

Enjoycitytours reserves the right to update or modify these terms and conditions at any time. Users are encouraged to review the terms periodically.

Contact Information:

 

For any questions or concerns regarding these terms and conditions, please contact us at info@enjoycitytours.com